Shipping Policy

Processing Time

All orders are handmade and packaged with care. Our processing times may vary depending on order volume, product type, and seasonal demand. We always work hard to prepare and ship orders as quickly as possible, and we’ll communicate any unexpected delays.

Shipping

Once your order has shipped, you’ll receive tracking information when available. Delivery timelines depend on the carrier and destination, and may be affected by factors such as customs processing, postal delays, or holidays.

International Orders

International customers are responsible for any customs fees, duties, or taxes required by their country. Customs processing times are outside our control, but we’re always here to support you if any issues arise.

Lost or Delayed Packages

After a package is handed over to the carrier, delivery is no longer within our control. If your order appears delayed, feel free to reach out. We’re happy to help investigate. If a package is marked “delivered,” we’re unable to replace it, but we recommend checking with neighbours or contacting your local post office.

Address Accuracy

Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Questions?

If you need help with your order or have any shipping‑related questions, you’re always welcome to contact us. We’re here to help.